So let`s say your contract is terminated. You can leave happy days by switching broadband providers or notifying TalkTalk 30 days in advance. If you cancel in the middle of a contract, you may be charged a cancellation fee. I have been using TALKTALK for 6 years, only broadband and phone contract. Now I switch to Sky, which gives me all that plus fiber optic broadband TV package for about the same price. However, today I received an email saying I had to give them a termination penalty of £169.00 as I am still on my minimum contract term! It just doesn`t make sense or are they very mean? This protocol also applies if you move to a new address in the middle of the contract. On TalkTalk, it is possible to cancel your broadband service for the minimum duration of your contract by paying an early cancellation fee. This is based on the number of months remaining on your contract: if a broadband provider increases its prices, you can usually unsubscribe within 30 days of notification. However, TalkTalk is one of the few providers that guarantees not to increase prices during your contract.

Therefore, this particular escape route will not be available. Yes – you can email concerns@talktalkplc.com if you have a complaint. The answer may be. When you connect to TalkTalk, you are informed of the speed you can expect. If your speed turns out to be much lower than promised, TalkTalk may have to release you from the contract. On the other hand, if you have been warned of low speeds before registering, an early exit fee will be charged if you leave before your contract expires. The easiest way to cancel your TalkTalk contract is to change providers to another member of the BT Openreach network (BT, Sky Broadband, Plusnet, etc.). All you have to do is tell your new provider that you are with TalkTalk and they will arrange the cancellation itself, which will make the change seamless. Hello.

I want to switch from Talks to Sky Broadband and Bt or Sky, my contract ends on January 29, 2021. Can I do it now or do I have to wait a bit? If you decide to leave before your contract expires, it`s important to know that several providers, including Sky, EE and BT, will cover the cost of your early cancellation fee when you join them by crediting your new account. When you move home, it may be possible to transfer your broadband plan through TalkTalk`s moving service. They set up a broadband service for you at your new address and your existing contract will be postponed. If your new home is in the same switching area, it may also be possible to keep your landline phone number. If this is the case, we recommend that you cancel your contract and switch to a new broadband service provider. If you cancel your broadband service for any other reason, you should contact TalkTalk to cancel your service. You must pay an early cancellation fee if you are still within the minimum duration of your contract with TalkTalk. If you cancel before your contract expires, an early cancellation fee may apply. We will let you know if this is the case and how much it will be when you talk to us. You can check the end date of your contract in My Account under My Plan.

Our Talk Talk service is appalling. We are 3 months in a new contract after the move and we have been without internet more often than with him; at a time for a whole month. Currently, our Internet is shutting down again and again. I work from home, so I need the internet to work at any time so I can do my job. Basically, to give us the service we pay for. Talk Talk`s customer service is useless. They let us do countless tests each time and then try to charge £50 to take a look at the equipment and phone line. The last time they told us to buy new hardware, which we did, we then said it was the router, but we weren`t ready to replace it until we let the engineer out to check the line, which would cost £50. Then, when they said that there was a waiting time of more than 6 weeks and we tried to cancel, the Internet miraculously repaired itself, no problem with the router. Can we be released from our contract after having all these problems and a continuous interruption of a pretty shitty internet service anyway? Is this a breach of contract? Everything went to when we moved – we were talking in our old house and then they accidentally terminated our contract when we just wanted to move.

We lost our phone number etc. and no broadband for a few weeks. Then they said they had taken over the contract, but it turned out that they had turned it into a new 18-month contract with worse terms, which I had not accepted. Snooper. So we still had 18m to walk. I didn`t accept anything from them because they kept saying “Oh, we`re going to give you 6 months at half price as a gesture of goodwill” and I wouldn`t accept a gesture of goodwill – it was a mistake on their part that needed to be corrected, not that they were doing me a favor with a gesture. IYSWIM. In short, yes. In 2013, Ofcom decided that if service providers significantly increased their monthly prices during the term of a contract, customers would be allowed to leave it without penalty fees. Customers must be notified before this happens and be notified 30 days in advance to inform their supplier that they are leaving.

Another simple but tedious way to cancel your TalkTalk network contract is to wait for your plan`s end date. If you decide to leave before your contract expires, you will likely be charged an early cancellation fee. The amount you have to pay depends on the package you have and whether you paid for extras. These are payments made each month until the end date of the initial contract. To find out the duration of your TalkTalk account, you must log in to your TalkTalk account and go to “My Account”, then “My Package” in the drop-down menu. In the “Package Overview” section, you can see the expiration date of your contract. Hello Susan, Thank you for your comment. Yes, you can cancel your TalkTalk Broadband contract now if you wish – although there are still about 2 months left. If you do, you will be charged the TalkTalk early exit fee (around £20 for a cancellation two months earlier).

However, you can then take advantage of the Black Friday broadband offers currently available, so it may be better to pay these fees. Ken I left home to live with my partner. I paid £39 a month for the phone and broadband fibre (ripped off at a vulnerable time)! I had an 18-month contract that wasn`t due to expire until May 2014. He had a very good deal with the sky he wanted to keep, but talk talk wanted to charge me £300 to get out of the contract when I moved. I felt like I was being bribed even though it was in the contract. I agreed to pay it but on a monthly basis as I couldn`t afford the full effort, but they then offered me a £16 monthly contract for 12 months!! It worked better for me and I feel like I managed to beat her a bit by complaining and saying I would leave her and be serious! I hope this helps! Let`s say you still have 5 months left for your fiber broadband plan. Then you will have to pay an exit fee of at least £51 to terminate your existing contract. .